My name is Mathieu FIEVET, and I’ve been in the elevator industry since the beginning of my career 14 years ago, all of which I’ve spent at OCTÉ. I started as Sales Administration Manager for key accounts and OEM clients in our offices in Asnières-sur-Seine. After two years, I moved into the role of Account Manager for Northern France and the Benelux countries, a position I held for four years (alongside my initial role), before taking on the management of OCTÉ Lift’s key accounts, a position I’ve held for the past 10 years. In addition, I’ve served as Sales Manager for France since 2018. Before joining OCTÉ Lift, I was a student at Icam Lille, where I completed a work-study program and earned my engineering degree. As part of my work-study program, I worked in a methods and industrialization office in the automotive sector (at a subcontractor).

In my current role at OCTÉ Lift, I am the Sales Manager for France and Key Accounts. This includes directly managing a client portfolio to stay connected to the field, as well as leading a team of four sales representatives and two sales assistants. My contribution to the company’s success is based on sharing a strong customer service ethos with my team, emphasizing responsiveness, availability, and support.

We strive to precisely meet our clients’ needs with tailored solutions in terms of technology, price, and delivery times, while also involving other departments in cross-functional projects to better understand field requirements. What I particularly appreciate about my job is the richness of the human relationships, the variety of activities, and the continuous learning opportunities.

Working at OCTÉ Lift is like being part of a large family, a reality that resonates deeply with me when I say, “It’s my second family.” Our company stands out not only for its welcoming atmosphere but also for its remarkable ability to innovate and adapt dynamically to change, a crucial aspect that allows us to remain at the forefront of the industry. OCTÉ Lift’s values, such as humanity, environmental responsibility, and a commitment to “Made in France” or Europe, are deeply ingrained in our daily work, fostering sustainable quality and a positive environmental impact. The close-knit and team-oriented atmosphere among colleagues is particularly motivating.

One memorable project for me involved creating an innovative electrical solution, requiring close collaboration between several departments to transform an idea into reality. I also have a funny anecdote from my first day at OCTÉ Lift. During my integration, I did a two-week internship at an elevator company to learn about our products in a more operational way and I found myself installing competitor products when I was supposed to be learning about OCTÉ products.

In the elevator industry, we primarily face two crucial challenges: modernizing our aging existing stock while considering our environmental needs for the future, and improving connectivity to provide elevator companies and users with a better level of service (equipment availability, etc.) while minimizing technician travel.

At OCTÉ Lift, we address these challenges by prioritizing the modernization of existing equipment with innovative solutions like VERSO Connect, which enables efficient remote management of the elevator fleet. This approach not only improves the service provided but also contributes to the environmentally responsible management of resources. Personally, I am interested in the potential of the IoT and emerging technologies that will transform our industry. By remaining attentive to the needs of the market and our customers, I am convinced that we can continue to innovate and offer solutions that meet not only today’s challenges but also those of tomorrow.

OCTÉ Lift prides itself on providing impeccable customer service, as customer service excellence is at the heart of our mission. In addition to our field sales representatives, we have a team of technical experts dedicated to surveying. We also offer after-sales service that is always ready to assist our customers, and our online store is packed with information.

Our goal is to provide you with the best possible support and make your experience with OCTÉ Lift as smooth as possible, ensuring you receive expert guidance at every step. To fully benefit from the innovations and solutions we offer, please don’t hesitate to contact us. We are here for you, ready to address your needs with expertise and care.