ELECTRICAL SUPPORT TECHNICIAN (M/F)

·          are an expert lift distributor, renowned for technical support, product range and logistics

·          a specialist in new lift installations and upgrades by your side throughout your individual projects.With turnover of €30M, our 210-strong team are present in France, Spain and the Czech Republic.

Our values are determination, solidarity, efficiency and simplicity.

OCTÉ is the historical subsidiary of the group, its activities are the design of partial or complete solutions for the modernisation and creation of lifts, as well as the distribution of these and other components for the lift.

You will be responsible for providing technical support for our electrical products during commissioning or in the event of a breakdown. This will involve the following tasks:

• Troubleshooting with the customer over the phone or on site;
• Diagnosing malfunctions in the parts sent in by the customer;
• Managing the internal resources required to resolve the issue raised;
• Offering replacement equipment where necessary and preparing the quote;
• Preparing and configuring the replacement equipment prior to dispatch;
• Assessing after-sales product returns;
• Drafting the work summary and/or investigation report and forwarding of such to the customer;
• Carrying out specific electrical inspections;
• Adapting electrical circuit diagrams;
• Checking that customer requirements and specifications as well as standards have been adhered to.

You hold a vocational diploma or degree (e.g. BTS or DUT in electronic engineering / electrical) and ideally have between 1 and 3 years of work experience.You know how to read and draw electrical diagrams; familiarity with electrical drawing software (Xrelais, E3 series, etc.) would be a benefit.You have good interpersonal skills, are able to work independently, dynamic, thorough and have an inquiring mind. You can deliver excellent customer service and are a good team player.Knowledge of or initial work experience in the field of lifts would be an advantage.

The position is based on the Châteauneuf en Thymerais site in Eure-et-Loir.Position to be filled as soon as possible.